.How to buy Liberty Reserve or e-gold from us?

Please fill up and submit our purchase order form.

If you are new to Liberty Reserve / e-gold. You first must have an active Liberty Reserve / e-gold  account, in order for you to trade. You can sign up your new account for free at our sign up corner on the left of this site.

We only trade in Liberty Reserve (USD).

.How to sell Liberty Reserve or e-gold to us?

Please fill up and submit our sales request form or sales request form for international exchange.

We only trade in Liberty Reserve (USD).

.How to make payment to us?

Step 1 - If your are making payment through Maybank2u fund transfer. Please fill in our email sales@gold-wire.com in the third party email address column. Make sure your order’s name is same as your Maybank account’s name. (please fill in instead of cut & paste) We will receive a verification email from Maybank almost immediately. By doing so, we can speed up our process, otherwise our process will not be executed until we receive the transaction prove.

And must fill in your 'Order number, "To buy LR / e-gold", Your Bank Account number' in the description of transaction column while proceed the fund transfer.

If you are making payment through CIMBclicks online fund transfer. Make sure your order’s name is same as your CIMB Bank account’s name. Please check the box and fill in our email  sales@gold-wire.com in the beneficiary email column at the Beneficiary payment alert section. And must fill in your 'Order number, "To buy LR / e-gold", Your Bank Account number' in the remarks column while proceed the fund transfer.

Step 2 - You are required to forward a copy of the Maybank2u or CIMBclicks transaction receipt to us via email as a prove of payment. (screen shot the final transaction page & DO NOT EDIT ANY INFORMATION. See here on how to screen shot).   Once the payment has been made, please feel free to SMS +(6)012 292 9389.

If you are deposit cash via Cash Deposit Machines (Strictly for Malaysian only) or ATM fund transfer. Please write down your contact detail together with your name, order number and  Liberty Reserve / e-gold account number on the slip (scan the slip) and email to sales@gold-wire.com  or MMS to +(6)012 292 9389.   

For Cash buyer deposit cash over Banking counter. You are required to bank in via CIMB Bank only. Please request to fill in your name, order number & 'To buy LR' in the description of transaction. You may request the banking cashier to fill in for you while deposit.

Cash buyer are required to call us for pre-approval before submit order request form.

.Can't pay in exact cent value via cash deposit machine?

You may need to pay extra to round up to the nearest RM50. We will convert the extra payment into e-gold/e-bullion/Liberty Reserve to your Liberty Reserve / e-gold account. Please note that we only do so if your extra payment is more than RM10.

.How long will I receive my Liberty Reserve / e-gold?

Usually within 1 hours upon verified and confirmation of order and payment. For larger sum of order or during holidays or unforeseen infrastructure/network down time may not take more than 3 business days.

.For selling Liberty Reserve / e-gold , do I need to transfer Liberty Reserve / e-gold to you first? And how long will I receive my payment?

Yes! Payment will only make via online fund transfer or by local check or International bank wire for international exchange upon confirmation of receiving of your Liberty Reserve / e-gold. Payment usually make in 1-2 hours for local verified seller and one(1) business day upon confirmation/approval for international verified seller.

.What is "cents level adjustment"?

We use that to distinguish each payment make by users, due to some payment method like Maybank2u transfer or ATM deposit, there is no way to identify who make the payment. Therefore we implement this technique to help us know who has already pay us. This process is fully automatic, upon ordering we will generate a "cent level adjustment" figure to the amount need to pay to us. It is important to follow the payment instruction and pay exact the amount requested in order for the system to work properly.

.Why must I pay in exact amount?

It is very important to pay us exact amount for your order. Because we receive many order daily, it is not possible for us to know who has paid us by just looking at the payment transaction. Thus, we have implemented this unique cent technique to easily identify who has paid us.

.How safe & secure to buy / sell Liberty Reserve / e-gold with us?

It is totally risk free & hassle free to deal with us. We are A Malaysia registered company under the act of COMPANIES COMMISSION OF MALAYSIA / SURUHANJAYA SYARIKAT MALAYSIA. (SSM), and operated with Corporate Current Account with Maybank & CIMB Bank. Finf out more in about us page. All transaction are with tracking record.

In conclusion. It is safer & secure to deal with a registered firm rather than anonymous.

.Do you trade over Yahoo Messenger or MSN Messenger?

No. We will never trade over instant messenger, all transactions and orders must goes through our website. We will never ask customers to bank-in money to our bank account without placing order at our site.

.Do you deal with customer in forum or outside of this website?

No. We don't deal with customer other than go through this website. All buying and selling MUST fill up order form and submit to us via this website. Each valid transaction is recorded with an order number as tracking record.
 

.Can I pay cash at your office?

Due to security consideration. We do not accept any cash and do not keep cash in our office. We are sorry for the inconvenient caused. Payment only via online bank transfer or direct cash deposit over banking counter, deposit machine or ATM.